Refund policy:
We have a complete customer charter here at idealflorist.co.nz. If for any reason you are not completely satisfied with your order, let us know within 24hrs and we will be happy to replace your flowers. It is important that you notify us immediately so that we are able to assess the condition of the flowers before they start to deteriorate due to new conditions. Please note that we are unable to accept liability where the wrong delivery address has been given due to customer error.

Substitution policy:
We try our best to have all items in stock at all times. However, in the unlikely event an item is out of stock, we reserve the right to make fair and reasonable substitutions, in as close a style as possible. according to the practical availability of items and containers.

Security policy:
Customer information is stored in a secure operating environment. We will continuously add new content and functionality to our site. As such, we conduct reviews of our security and privacy policies and procedures when changes are made to our site, when content is added, and when new applications are implemented.